What we cover
- Sign-in problems and password recovery.
- Sync errors or lost offline records.
- Questions about in-app balances and settlements (explaining system behavior — not arbitration between parties).
- Access / correction / deletion requests related to privacy.
- Reports of abuse or prohibited content.
Response times
We aim to reply within 1–3 business days for ordinary requests, and faster for security incidents or full sign-in outages. Complex requests (such as deletion involving multiple groups) may need extra time for verification.